Skip to Main Content

All ideas

Showing 4294

Ability to revoke user sessions/force users to be signed out of apps

Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
Brian Niewohner almost 2 years ago in RingCentral Admin Portal 4 Under review

Add Conversation Stream to new ring central app

Please add the Conversation Stream feature from the "classic" ring central app into the new ring central app so that all of your team and direct messages are sorted in 1 list (instead of being separated into a list of direct messages and a list of...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Visual display of voice distributiopn

I would like to see at a glace the distribution of each party talking on the call. The idea is to check who is talking (prospect vs. agent) and a percentage representation of that for each call.
Guest 8 months ago in RingCentral Analytics 0 Under review

Inbound blocked caller ID should display Blocked Call instead of company phone number

Currently, inbound calls to the Contact Center with no caller ID displays as our main company number. We would like to change this to display Blocked Call.
Guest almost 2 years ago in RingCentral Contact Center 1 Under review

HUD feature available in Salesforce App

The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCent...
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Presence Tracking

It would be helpful for us to be able to track user productivity via presence. We would like for managers to get reports or have a dashboard showing presence metrics for their employees.
Kimberly Hood almost 2 years ago in RingCentral Analytics 0 Under review

Download all outbound faxes sent by all extensions

Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually...
Jake Fletcher IT over 1 year ago in RingCentral Admin Portal 0 Under review

Zoho Campaign SMS

it would be great to integrate with Zoho Campaign to do SMS.
Guest almost 2 years ago in RingCentral Integrations 1 Under review

Prevent the need for extensions or virtual extensions to be activated to appear in the Company directory in the all-in-one Ringcentral mobile app

This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.
Guest almost 2 years ago in RingCentral Mobile App 1 Under review

Customize messaging notifications by time/day

Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
Kristen Zachary over 1 year ago in RingCentral Admin Portal 0 Under review