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Showing 4758

inlcude a way to save pre written fax templates

Being able to write out a fax that is constantly repeated, such as test faxes, with just a click from your mouse would increase productivity when using RingCentral Faxing across all device types.
Jacob Ford 7 months ago in RingCentral Web/Desktop App 0 Under review

On the call section : all phone calls list to get Company name displayed on the screen

it would be useful to keep in mind from which company the person is calling from and directly recover who they are
Geraldine Bello 7 months ago in RingCentral Phone 0 Under review

Apply User Templates at Add User Screen

We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a templ...
Jake Anhalt about 1 year ago in RingCentral Admin Portal 0 Under review

Be able to reinstate a deleted employee

In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrie...
Jasmine Saunchegrow about 1 year ago in RingCentral Admin Portal 0 Under review

One Touch Audio Dial In

Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
Guest almost 3 years ago in RingCentral Phone 1 Under review

Enable adding of multiple recordings in IVR prompts

This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts
Laura Anderson over 2 years ago in RingCentral Admin Portal 0 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk about 1 year ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

Allow Admins to Edit Other Admin/User Subscriptions

Our operations manager is on leave and even though I have an admin account I am not able to edit scheduled performance report subscriptions she created. This is a significant issue to our operation. Please allow admins to have access to all subscr...
Samantha Ziegra about 1 year ago in RingCentral Admin Portal 1 Under review

Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw about 1 year ago in RingCentral Web/Desktop App 0 Under review

MAX agent lookup email addresses in corporate directory

When working in the MAX agent, be able to lookup and insert email addresses (to the TO/CC/BCC fields) from the corporate directory.
Ari Fass about 1 year ago in RingCentral Contact Center 0 Under review