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Log phone numbers of call-in users for RC Video

Would be nice to have the ability to check on the back-end when "mysterious" users join a meeting.
Brett Horst 8 months ago in RingCentral Video 0 Under review

Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
Ian Christopher Santos 8 months ago in RingCentral Analytics 0 Under review

"floating window" for text messages in the ring app

Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do someth...
Jennie Williams 8 months ago in RingCentral Phone 1 Under review

Improve your support web site and standardize your support practices with a customer focus

I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions ...
Denise DeLange 8 months ago in RingCentral Web/Desktop App 2 Under review

You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.

There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a ...
Edward Lee 8 months ago in RingCentral Phone 0 Under review

Parked call should have a duration

Every called that is parked should have a duration on the screen. Would be really nice to have the duration so the call that has been parked the longest can be picked up first
BB 1 8 months ago in RingCentral Web/Desktop App 0 Under review

IVR Invalid Key Press

Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 k...
Ivan Goldsmith over 1 year ago in RingCentral Admin Portal 0 Under review

Add ability to have custom links on the left hand menu bar

The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are ea...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Right side panel displayed with messages, save last displayed, for tasks add option to only show un finished tasks

The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks. There s...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
Guest almost 2 years ago in RingCentral Phone 0 Under review