Skip to Main Content

All ideas

Showing 4761

Showing available when connecting to a call

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...
Brayden McGraw over 1 year ago in RingCentral Web/Desktop App 0 Under review

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Share files to WhatsApp

Please add a share option on that where the user can share his file from the RingCentral app to other applications i am using RingCentral for a long time but when i want to send a file from the RingCentral app to other applications like WhatsApp, ...
Guest about 2 years ago in RingCentral Mobile App 2 Under review

MAX agent lookup email addresses in corporate directory

When working in the MAX agent, be able to lookup and insert email addresses (to the TO/CC/BCC fields) from the corporate directory.
Ari Fass over 1 year ago in RingCentral Contact Center 0 Under review

Don't use the name I use for my internal org on your public facing boards

Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do som...
Rick Case x567 (PT) over 1 year ago in RingCentral Web/Desktop App 0 Under review

Scheduling agent in Queues

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...
Dominic Rouette over 1 year ago in RingCentral Admin Portal 0 Under review

Add a way to separate audio tracks in RingCentral Video for recording.

RingCentral Video has a record feature but we can't find a way to separate the audio tracks. We could do that in Meetings. This is an urgent need for us if we are going to lose RingCentral Meetings.
Guest about 2 years ago in RingCentral Video 0 Under review

Much easier way to save MMS on RingCentral Mobile on iOS device..

The current process of saving the picture is complicated as per the customer.
Noah Dankworth 8 months ago in RingCentral Mobile App 0 Under review

Auto Attendant when Live attendant doesn't answer

We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.
SHARON MARTIN 8 months ago in RingCentral Admin Portal 0 Under review

Option to make your self unavailable for a particular queue while being a member of multiple queues

We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue. Currently, you can only set your status to either "available" or "unavailable" for all the q...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review