All ideas

Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they s...

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...

Please add a share option on that where the user can share his file from the RingCentral app to other applications i am using RingCentral for a long time but when i want to send a file from the RingCentral app to other applications like WhatsApp, ...

When working in the MAX agent, be able to lookup and insert email addresses (to the TO/CC/BCC fields) from the corporate directory.

Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do som...

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...

RingCentral Video has a record feature but we can't find a way to separate the audio tracks. We could do that in Meetings. This is an urgent need for us if we are going to lose RingCentral Meetings.

The current process of saving the picture is complicated as per the customer.

We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.

We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue. Currently, you can only set your status to either "available" or "unavailable" for all the q...