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Call Park Audio

I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Separate Inbound and Outbound Calls in Call History in the RC app

I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings
James Esch almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add option to create a Task with a webhook

We can already add Posts using a web hook, but the ability to create a Task say from a web form submission, or an incoming email would improve workflow and make the Ring Central App much more useful.
Paul Jansen almost 2 years ago in RingCentral Meetings & Webinar 1 Under review

messaging more like iMessage

It would be nice if your team message platform showed the messages I send on the right hand side, and the other messages on the left hand side. just like iMessage. this helps make the conversation, and who is saying what, easier to follow.
Eliot Houman over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow Desk phone to still answer calls regardless of call queue setting in app

We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We ...
Chris Arroyo Jr. over 1 year ago in RingCentral Phone 1 Under review

Allow custom rules to be forwarded to a short number

The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number...
Steven Cane over 1 year ago in RingCentral Phone 2 Under review

Improve the Presence Extension Selection Screen

Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple ex...
Nick Rowland Corp over 2 years ago in RingCentral Phone 0 Under review

Enable Queue Members to delete messages

Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only w...
Paul Dobbs almost 2 years ago in RingCentral Phone 0 Under review

Integration with EPIC Software

I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).
Jason Woods almost 2 years ago in RingCentral Integrations 3 Under review

Revert Video Back to Functional Release

Recordings: Have become unusable. Used to be provided as Playbacks for Training and Reference, now the Framerate and Audio is so Compressed it's useless. Add Back In the Ability to Pause and Stop Recordings to make multiple during one Meeting inst...
Jared Kaelber over 1 year ago in RingCentral Video 1 Under review