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add a member to multiple call queue at once

add a member to multiple call queue at once
my call queue 8 months ago in RingCentral Admin Portal 0 Under review

Hold music on User's end.

User and caller will going to hear a hold music during the hold time.
Kennan Jeb Salanio 8 months ago in RingCentral Mobile App 0 Under review

Shortcut for 'Do Not Disturb'

Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb ...
Carren Booth 8 months ago in RingCentral Phone 0 Under review

Option to make your self unavailable for a particular queue while being a member of multiple queues

We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue. Currently, you can only set your status to either "available" or "unavailable" for all the q...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Immediate Security DATA PROBLEM

You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire...
PJ Tradelius over 1 year ago in RingCentral Analytics 0 Under review

Cloud storage notification

We were hoping that we can get notified of the amount of storage left or used by an account. Especially if the storage capacity is about to reach the limit.
Roland Angoluan over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Have a report for call per User in downloading the RAW File

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
Robinson Gimena 8 months ago in RingCentral Admin Portal 1 Under review

System downtime reports

System downtime reports would be helpful after power outages, server issues, internet issues.
Bud Underwood 8 months ago in RingCentral Admin Portal 0 Under review

Adding call ID information to the QM form.

The RC system has the ability to be able to look up interaction information based on the interaction ID for that call, using the contact history report. Currently that feature does not carry over to the QM form. You do have the option to add the I...
Jeff Myers over 1 year ago in RingCentral Contact Center 0 Under review

Add more smileys and allow to add custom smileys as in slack

The selection of smileys are way too less in RC chat. Please add more smiley packs.
Saurabh Kumar Jha over 1 year ago in RingCentral Web/Desktop App 0 Under review