All ideas

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...

useful so I don't have to search the user to see why they are not available/everyone can use this

We have a larger room with two different cameras. It would be great if we could share the content from a second camera in the meeting so that participants could view both cameras in the meeting. This would improve the meeting experience in larger ...

I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.

It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct m...

We will appreciate it if you can add a button to ringcentral app in the salesforce.

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...

I saw someone requested the option to change audio to "original sound" for meetings and I'd love to have something similar for Webinar. We are using Webinar to host events and have a piano player. The audio on Webinar tries to hide background nois...

Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally,...