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level IVR/enabling the dial by extension option

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
John Ramirez about 2 years ago in RingCentral Admin Portal 1 Under review

Be able to display an accurate service level based on my hours of operation.

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Click on user and view team members status from "My Team"

useful so I don't have to search the user to see why they are not available/everyone can use this
PATTY CASBURN BC over 1 year ago in RingCentral Phone 3 Under review

Share a second camera in a meeting

We have a larger room with two different cameras. It would be great if we could share the content from a second camera in the meeting so that participants could view both cameras in the meeting. This would improve the meeting experience in larger ...
Rob Morrison over 1 year ago in RingCentral Rooms 0 Under review

Locate a User/Extension to see if they are associated with a Call Queue

I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Contact Ordering, Grouping from Classic to Unified App

It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct m...
Kevin Seymour about 2 years ago in RingCentral Web/Desktop App 2 Under review

Insert button feature on Salesforce

We will appreciate it if you can add a button to ringcentral app in the salesforce.
Mahir DAG over 1 year ago in RingCentral Integrations 1 Under review

Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Original Sound Option for Webinar

I saw someone requested the option to change audio to "original sound" for meetings and I'd love to have something similar for Webinar. We are using Webinar to host events and have a piano player. The audio on Webinar tries to hide background nois...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

‘Works with Slack’ as installed app

Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally,...
American Influencer Council 9 months ago in RingCentral Integrations 0 Under review