All ideas

It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group

SMS text messaging is a huge part of our business. Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.

User wants for all of his employees to receive the same fax sent to one extension, on their RC App.

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.

All day calendar events that cross multiple days should end at 23:59 on the last day. Currently they end at 00:00 and do not show on that day in the calendar view. This will bring the new unified application in alignment with the classic version, ...

Increase days for data retention

for easy tracking purposes. have an available list of people that attended / registered on a webinar session

In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.

That way I can see the name of the person calling.

I have a team that deals with emails and some times calls outside of InContact. I would like a way to manually create a "ghost call" or "interaction" and attach a scorecard to that and score it. Be able to assign that "ghost interaction" to a spec...