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Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Contact Ordering, Grouping from Classic to Unified App

It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct m...
Kevin Seymour about 2 years ago in RingCentral Web/Desktop App 2 Under review

Audit trail for OB Skill Control

For the Outbound Skill Control in CX1, there should be an audit trail similar to what exists with Skills and Users in User Hub. Currently, Outbound Skill Control has Notifications, but the notes are short-lived and don't provide enough information.
Anthony Cherry 9 months ago in RingCentral Contact Center 1 Under review

Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary parameters are being met on the associated router. Open ports, QOS, Etc.

Pre installation actions.
Stephen Shaffer 9 months ago in RingCentral Web/Desktop App 0 Under review

The login page for CXone Call center ringcentral.nice-incontact.com does not support SSO login, please add it

You can access the SSO login by going to https://cxone.niceincontact.com however the SSO login does not appear if you login at ringcentral.nice-incontact.com It should forward you or pop up the SSO page if that is configured on the account. Thanks...
Zach Olsen 9 months ago in RingCentral Contact Center 0 Under review

toggle between extension while using the app

I use the different extensions on my account for different reasons/businesses. I don't like that in order to check my text messages, missed calls, etc for one extension, while I'm logged into another extension, I have to log off that extension and...
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Original Sound Option for Webinar

I saw someone requested the option to change audio to "original sound" for meetings and I'd love to have something similar for Webinar. We are using Webinar to host events and have a piano player. The audio on Webinar tries to hide background nois...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones

Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
Guest about 2 years ago in Hardware 0 Under review

Re-add the "Pause" option for screen-sharers.

Helps the one sharing "pause" or freeze the view without having the meeting attendees watch your mouse open and close windows that may not be meant to be shown publicly!
Guest over 1 year ago in RingCentral Video 0 Under review

Memos on audit log

I would like to be able to post a memo on the audit log after I make a change. This would be useful to notate why changes were made for others looking back in the future
Justin Gord over 1 year ago in RingCentral Admin Portal 0 Under review