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Custom audio for call recording notifications

We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording. Instead of the default message that plays when you pause and resume the call recording (when taking payment details for ex...
Gary Bebbington over 1 year ago in RingCentral Admin Portal 1 Under review

Bring back floating window in RC Video Desktop for multi-tasking

Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, whi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Call Queue Prioritization

Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from...
Will Thomas 9 months ago in RingCentral Admin Portal 0 Under review

Wipe all configuration and changes with a button

Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time. I'd like to have a "wipe everything" button for the system mailb...
Johannes Grohmüller 9 months ago in RingCentral Admin Portal 0 Under review

Bulk import and bulk change for IVRs and groups

Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just impor...
Johannes Grohmüller 9 months ago in RingCentral Admin Portal 0 Under review

POP UP SCREEN WITH NEW MESSAGE/FAX ETC

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll over 1 year ago in RingCentral Phone 0 Under review

Add private call parking to the RingCentral app

Private call parking and HUD could be useful features to the new RingCentral app as it were on the RC Phone for Desktop app
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)

Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Voicemail Notifications/Voicemail Greeting access

Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that a...
Mallory Garcia over 1 year ago in RingCentral Admin Portal 0 Under review