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Why is that automatic call recording records on hold marketing when calling and not called?

I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?
Marketing Department 7 months ago in RingCentral Integrations 0 Under review

On call ringer silence

When you are on a Ring Central meeting using the computer audio the ringer on the phone and any other notifications such as email should be silenced. During the call with others on Ring Central it is very distracting and unprofessional when everyo...
Steven LaPierre 7 months ago in RingCentral Meetings & Webinar 0 Under review

create a group that contains multiple groups.

is it possible to create a group that contains multiple groups. eg. extension 507 has call queue 508 and 509
Cliff Aves 7 months ago in RingCentral Admin Portal 0 Under review

Ability to add number to sms thread in progress

It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition ...
Jared Leake 7 months ago in RingCentral Phone 0 Under review

send SMS from an online form

I want to setup an online form and then send a SMS to the users that register in that form.
Alexis Fedor about 1 year ago in RingCentral Admin Portal 1 Under review

Time in Status Tracker

I would like to have the ability to see how long someone has been in by clicking on their profile. It would also be great if this was a report in Administrative Settings.I.e., someone goes to a 1-hour lunch and I need to call them. I can see they'...
Austin Hamann about 1 year ago in RingCentral Phone 0 Under review

Add integrations with MyCase CRM and others

To automatically tag the call with it's recordings to the client, claim or case in the CRM.
Jonathan Kaiser about 1 year ago in RingCentral Phone 1 Under review

Need phone report to identify HOURLY inbound/outbound to determine for the team peak call times.

No description provided
Guest about 1 year ago in RingCentral Analytics 0 Under review

Voicemail Envelope information

Add an option to press a button (ex: 7) in the mailbox that plays the date/time/callerID and CallerID name of the voicemail in the mailbox. Otherwise there is no way to know by listening to a voicemail what the caller ID is. Also, there is no way ...
Richard Valenta about 1 year ago in RingCentral Phone 2 Under review

Play a chime when the call ends

When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review