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Allow Multiple Phone Numbers for Caller ID's in User Settings Template

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Admin Hierarchy Changing in Engage Voice

Currently if you delete the parent admin you have the ability to move its children to be under a different admins or put them in the root. Can this ability to move admins be implemented as an option without having to delete accounts. It would be v...
Nick Dolan 9 months ago in RingCentral Engage Voice 0 Under review

Default / Recalled Meeting Settings

When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered. At the moment, it defaults to 1 hr duration when I more often than not set mine to...
Drew Rothman 9 months ago in RingCentral Web/Desktop App 0 Under review

option to cancel voicemail

After leaving a voicemail the only options are to: 1 listen 2 erase and re-record 3 send message 4 mark urgent No option to cancel your message.
John Stevens 9 months ago in RingCentral Phone 0 Under review

Mandatory Listening to Company Introduction

We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introd...
Real Estate Legal Solutions PC 9 months ago in RingCentral Admin Portal 0 Under review

Easy visibility of calls

When a call rings in RC it pops up in the bottom right corner, an agent answers the call however we cannot see who answered the call on the pop up (rather than looking into the reporting system). With MS Teams when an agent answers a call it will ...
Gary Blease 9 months ago in RingCentral Phone 0 Under review

Care Stream dental Software integration

We are a dental office using Care Stream Dental Practice Works and would like our software to integrate with RingCentral so we can import cell numbers and appoint date & time without having to type all this information.
Front Desk 9 months ago in RingCentral Integrations 1 Under review

Avaya Portal Call Queue Management : Need filtering options

In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
Stephanie Rensburg 9 months ago in RingCentral Admin Portal 0 Under review

Live reports: Need to see time log of each status for Avaya users

Need to be able to determine up and down time of an agent from statistics. Currently reporting only shows the current status and not how long the status is ready/not ready. There are only two options for the status in reporting which is online and...
Stephanie Rensburg 9 months ago in RingCentral Analytics 0 Under review

Disable Users to change the login password

If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the p...
ITsupport D2V 9 months ago in RingCentral Admin Portal 0 Under review