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Rename the 'To voicemail' button when there's an incoming call when voicemail is disabled.

At the moment, when voicemail has been disabled from permissions, the 'To voicemail' is still an option when voicemail has been disabled. When pressed, it plays an announcement and disconnects as it should. The 'To voicemail' button can be quite m...
Calvin Lee over 1 year ago in RingCentral Web/Desktop App 0 Under review

Log in/Out data

It would be useful for supervisors/managers to have the ability to view when users are logging in & out of their assigned queues, for coaching & quality
Ashley D over 1 year ago in RingCentral Analytics 0 Under review

Option for 'No voicemail or message' for unanswered calls

There should be an option to enable calls to just 'drop out/end' if they're unanswered after the specified number of rings, without sending the caller to voicemail; forwarding the call or playing a message. We have an automated national telephone ...
Jak Humphreys over 1 year ago in RingCentral Admin Portal 0 Under review

CarPlay

While your phone is connected to the car you can receive and answer phone calls. However, there is no function for making calls. Can this be added?
Guest almost 2 years ago in RingCentral Mobile App 0 Under review

Headsets that Work with RingCentral App

My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the ...
Special Programs 8 months ago in RingCentral Mobile App 0 Under review

Option to add other status updates for agents

Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
Silma Lamas 8 months ago in RingCentral Phone 0 Under review

Option to search forwarded calls

Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
Amanda Mulligan 8 months ago in RingCentral Admin Portal 0 Under review

Sort call queue members by name

this will cut down the time it requires to find/add users in a call queue.
Jan Santiago 8 months ago in RingCentral Admin Portal 0 Under review

Calendar Tasks variable time settings.

In the tasks area of calendar creation there needs to have a customizeable time frame menu item. For instance, there is the ability to create a weekly repeat item, but if an item is bi-weekly or bi-monthly, there is no ability to address those typ...
Brenda Dickert 8 months ago in RingCentral Integrations 0 Under review

Azure AD Map Business Phone field to Extension in RingCentral for user provisioning

Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be...
Jared Leake 8 months ago in RingCentral Admin Portal 0 Under review