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Separate greeting option for when I'm on the other line

This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Touch up my appearance

Please reinstate the touch up my appearance filter/feature for the new app
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra over 1 year ago in RingCentral Admin Portal 0 Under review

Create Task associated w/ a call or sms

From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message l...
Kelly Enser over 1 year ago in RingCentral Web/Desktop App 0 Under review

Show Extension Number on DeskPhone when Idle

My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the be...
Frank Busal-1100 over 1 year ago in Hardware 0 Under review

Please consider linking the custom rules to Google calendar.

Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. T...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Keep minimized Video (1"x2") on the screen

When in VIDEO meeting if I minimize it , the video disappears . But If I leave it on then it obscures the content on the page. For medical visit you need to have patient video visible all th time. RC meeting, which uses Zoom in the background has ...
Guest 10 months ago in RingCentral Video 0 Under review

Communicate presence (Offline, or invisible) to Max Agent

Currently only DND and busy is communicated to the Max Agent. Our Max users need to be able to see if they are transferring a call to a user that is out of the office or are invisible (or offline) . Currently users that are logged off will show gr...
Leland DeGolier 10 months ago in RingCentral Contact Center 0 Under review

Present Disclaimer of 24 hour waiting period to enable international calling in admin portal

I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why ...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt

When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all me...
john bermudez 10 months ago in RingCentral Phone 1 Under review