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Disable DND sofkey on Polycom phones

Our MVP standard account doesn't give us the ability to disable the DND softkey on phones per user/phone. We are looking to upgrade our account (for a different reason), but do any of the plans give the ability to control access to the DND softkey...
Inventure IT over 1 year ago in Hardware 0 Under review

Remove the area code when calling out

When calling off my cell i used to be able to type in the number without having to add the area code which was really nice. BUT now you guys changed it to where no matter what a number 1 is always added to the phone now you HAVE to typ...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Staffing Available for individual WEM Skills

Provide the staffing numbers (Scheduled, Required, Variance) by interval in the Intraday Manager down to the WEM skill level. Right now it is useless to me since I have multiple WEM skills across multiple departments.
Guest almost 3 years ago in RingCentral Contact Center 0 Under review

Enable emoji's in RingCentral Meetings and Video

Enable use of emoji's in chat function of RingCentral Meetings and Video
Janelle Chard almost 3 years ago in RingCentral Video 0 Under review

List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
James Peterson 9 months ago in RingCentral Admin Portal 0 Under review

Status feature

You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
Olivia McCaleb 9 months ago in RingCentral Phone 0 Under review

Dont Force the App to open when calling through extension

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...
John Hanna 9 months ago in RingCentral Phone 0 Under review

Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
Holger Haase 9 months ago in RingCentral Web/Desktop App 0 Under review

Add external fax # to Cover Page

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
Bay City Fax 9 months ago in RingCentral Web/Desktop App 0 Under review

911 Address / site address applicable for all address fields or address book

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
Robert Kuryk 9 months ago in RingCentral Admin Portal 0 Under review