All ideas

Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.

We're growing and need more than 10,000 contacts

It would be helpful to be able to have RingCentral Video Templates or Profiles that users can select when scheduling meetings. Profiles could include fields being made mandatory. If RC administrators were unable to create/edit/enforce settings, th...

Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer...

While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very he...

Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

A filter in the call records widget that will allow me to see which numbers/callers have recorded a certain number of calls or touch points, whether inbound or outbound. So I see which callers are notorious. Say, one number appears in the call rec...

In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of ...

Tracking (report) for agent missed calls- calls not answered