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Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

This feature does not currently exist. With Automatic Call Recording active, I would like to be able to customize the announcement that is made when a user presses *9 to mute and unmute a recording (for collecting sensitive information like credit...
Dr. Dodson 400 over 1 year ago in RingCentral Phone 0 Under review

CTRL Z it seems to keep the data in the buffer

When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Shared fax for outbound sending

A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
Guest over 2 years ago in RingCentral Phone 0 Under review

I use my phone for personal and business. It would be nice to have it more separated. Where I can set a different ring tone and keep my contact separated. For example keep my personal contact off of ring central but I can add my customers on.

No description provided
Guest over 4 years ago in RingCentral Web/Desktop App 0 Under review

Ring Central needs to do a better job of parsing URLs

Attached I have a text chat with 4 URLs in it. For some reason RC is only parsing one of them as a URL. The rest behave as plain text. Position in the message doesn't seem to matter either, if the .org URL is in the middle of a message it will sti...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

When active on the desktop, mobile phone should not ring, without having to sign out

When we are logged into the desktop app, the mobile app should automatically sense the desktop being used, and then calls do not ring through to the mobile app.
Gina Niemer almost 2 years ago in RingCentral Mobile App 0 Under review

Volume for Ring Central Video Connecting Tone

When connecting to a co-worker with Ring Central Video, the tone that plays is VERY loud. There appears to be no way to control the volume level. Support has told me to lower the volume setting in the settings but that also lowers the volume of my...
Doug Artis almost 2 years ago in RingCentral Video 0 Under review

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Call Records Filter - Repeat Callers

A filter in the call records widget that will allow me to see which numbers/callers have recorded a certain number of calls or touch points, whether inbound or outbound. So I see which callers are notorious. Say, one number appears in the call rec...
Guest 8 months ago in RingCentral Analytics 0 Under review

Can monthly report include name of file faxed?

In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of ...
Peter Mead 8 months ago in RingCentral Admin Portal 0 Under review