All ideas

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...

Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.

Assist with troubleshooting fax failures to determine if it is on receiver or sender side.

We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue. Currently, you can only set your status to either "available" or "unavailable" for all the q...

We were hoping that we can get notified of the amount of storage left or used by an account. Especially if the storage capacity is about to reach the limit.

I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not us...

To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

To manage voicemail to a single call queue.

To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner ...