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Ability to see the status of the internal user you want to phone or transfer the a call to

On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls. For some reason this...
Chris Bester over 1 year ago in RingCentral Web/Desktop App 0 Under review

Additional searchable name fields

Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a m...
Andrew Bono 9 months ago in RingCentral Admin Portal 0 Under review

Updating Music on hold for Call Queues

There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! ...
Debra Ceeko 9 months ago in RingCentral Admin Portal 0 Under review

The ability to prevent update the task definition (title, team, category, assignees, due date-time, repeat, complete when, color tag, description) for everyone but creator.

To have the ability, to define only by creator, if the task definition is able or not, to be modified by the non-creator. In case if the flag=false/disabled the edit function is disabled for non-creator users.
Oleg Zaiat 9 months ago in RingCentral Web/Desktop App 0 Under review

Spotlight Multiple Speakers

I believe Zoom now allows users to spotlight multiple speakers at the same time, which makes a conversation more engaging when you have a panel in progress. Could this feature be added to RingCentral Meetings?
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Quality planner / Scorecard settings - Allow dispute to go to Another person

Quality planner / Scorecard settings - allows the person designing the scorecard to route to evaluator or one specified person. Desired state is to have the ability to route a disputed evaluation to more than one person.
Matthew Walsh over 1 year ago in RingCentral Contact Center 1 Under review

Quality planner in QM has limitations; unable to select an individual instead of a group.

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.
Matthew Walsh over 1 year ago in RingCentral Contact Center 1 Under review

Sending auto response if fax service will be disabled

Need to send an auto response to the fax senders if we will not be able to receive fax messages
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Admin to view videos sent from Link

After receiving an email that recording is ready for viewing, when that email is forwarded the admin does not have the ability to view the video unless they log in from admin panel. Should authorize since it prompts us to log in with those same cr...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Add Pickup feature key and Notification to Ring Central App

Please add this to the app as we have migrated away from desk phones to use app features more easily.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review