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Call Park Audio

I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Option to Disable Notification for a single Co-Recipient

Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable no...
Paul Dobbs 9 months ago in RingCentral Phone 0 Under review

Report upload in BI tool

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...
Ryan Taylor 9 months ago in RingCentral Analytics 0 Under review

Expand Telephone Number Name Field

We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if ...
Susan Pieroni 9 months ago in RingCentral Admin Portal 0 Under review

SMS Text messages arrive split

Longer text messages that are received get split into multiple messages. Why? Why can't they be displayed in the correct order?
Marco Bonanni 9 months ago in RingCentral Mobile App 0 Under review

Ability to have an emergency 24/7 call queue which can override specified users available hours.

I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
Guest over 1 year ago in RingCentral Phone 0 Under review

Record Break Out Sessions

Currently, ring central meetings isn't able to record break out sessions within a meeting; regular main meetings are recordable, but once break out sessions are initiated, there is no way to record the individual sessions.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Disable beeping sound for incoming call on Engage Voice

Disable to beeping sound for incoming call
Reception 1 over 1 year ago in RingCentral Engage Voice 0 Under review

RingCentral app is not showing Company Name as Caller ID when doing outbound call to a mobile phone

It would be great if the Company Name will show as the Caller ID when dialing a mobile phone number.
Noelle Dizon 9 months ago in RingCentral Mobile App 1 Under review

Change presence and queue call availability from tray icon in Windows RC Desktop App

Should be able to right-click the RC App tray icon, in Windows, and select your presence status along with being able to accept queue calls. Instead users are required to fully open the RC App and change the status by selecting their profile avata...
Dan Brown 9 months ago in RingCentral Web/Desktop App 0 Under review