All ideas

It would be useful if the Ring Central Analytics were to include IVR Path reporting.

Add a timestamp to show when the last refresh happened for the page. Maybe below the refresh button to turn refresh on and off.

It would be helpful if we also show the report/data/analytics for the conversations in Glip. We can have a report wherein we rank the frequency of communication/messages for each Glip Channel created and they will be ranked. This way we can know a...

Currently it's about 5 places you need to click and 2 websites to have the live reports dashboard up. We use the live reports everyday to monitor the que and its too many clicks each day to get to seeing it needs reloaded if you leave the website ...

Be able to see annual leave and scheduled off phone activities on a monthly basis. Helpful for team leaders and managers to see a snapshot of all agents off within the month.

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...

We already change our working base state to away (gray) see below screenshot. This happened when the supervisor start monitoring and when the supervisor stop the monitoring it put her into the working and orange state

It would be extremely useful to see what number our customer dialed to reach us for best marketing research. Would also need to see customer information as well

Our organization fields a number of calls that should be sent directly to a user's voicemail. Currently, our contact center agent has to either blind transfer the call to the user, or call them...confirm it's an unwanted call....then ask the user ...

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...