All ideas

Increase days for data retention

for easy tracking purposes. have an available list of people that attended / registered on a webinar session

In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.

That way I can see the name of the person calling.

I have a team that deals with emails and some times calls outside of InContact. I would like a way to manually create a "ghost call" or "interaction" and attach a scorecard to that and score it. Be able to assign that "ghost interaction" to a spec...

I would like to have the ability to have all calls forwarded to my personal mobile phone and voicemail so that I don't have to go through the RingCentral app to access voicemails.

Add hotkeys to the new RC app to take incoming calls. this is useful and convenient for the users who are doing multi tasking.

We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.

Some extensions in my company react the same way during business or after hours. Others, need specific after hour instructions. When a holiday hits, not only do I have to add holiday hours to the auto attendant, I have to do this for each extensio...

Is it possible for me to download all the call recordings automatically?