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Traditional Intercom needs to work.

Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
Guest over 1 year ago in RingCentral Phone 0 Under review

Call Queue Status Unavailable while 'In a meeting'

I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...
Guest over 1 year ago in RingCentral Phone 0 Under review

organize messages, tasks and alerts on same

We are looking for a little better way to organize tasks, messages etc. What we are trying to do: Organize tasks and messages into some folder or thread that makes it easier to know if someone viewed and if someone acted on a task or message. Have...
Saal -Houma 9 months ago in RingCentral Integrations 0 Under review

Please add our CRM "top producer" app to options.

If Ring Central links with Google and Microsoft, it would be great to link with top producer.
CallCory. Com 9 months ago in RingCentral Contact Center 0 Under review

Share Status - It would be nice to be able to change your status and your presence at the same time.

As it stands now, it takes 6 clicks to change your status and your presence.
Cindy Strutman 9 months ago in RingCentral Web/Desktop App 0 Under review

RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!

One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline. In the old days of MSN Messenger, they had a gr...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Park feature that everyone can see

If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park exte...
Guest about 2 years ago in RingCentral Phone 0 Under review

Upgrade firmare for Yealink T42S, T46S etc.

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...
Todd Thurlow over 1 year ago in Hardware 1 Under review

Add Call Queue Pickup to Mobile App

Our Facilities personnel are rarely at their desks and, as a result, do not have a desk phone and it is not practical to use the desktop app since they are away from their computers most of the day. They would like to be able to use the Call Queue...
Bruce Howard 9 months ago in RingCentral Mobile App 0 Under review

"Wrap up" status visibility

An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automat...
Stephanie Rensburg 9 months ago in RingCentral Analytics 0 Under review