Skip to Main Content

All ideas

Showing 4761

Secure IVR credentials

We need the ability to securely encrypt credentials within IVR scripts that access backend data systems.
Clark Bergholtz 8 months ago in RingCentral Contact Center 0 Under review

Answer calls to the Call Queue when already in a call.

Here's a scenario that I thought should already be possible, but is not. 1. You are already on a call 2. You hear the other phones ring, someone is calling your call queue number. 3. You want to answer, but don't want to leave the office to go ...
Nicolo Gasbarro 8 months ago in Hardware 0 Under review

HUD

Filter the HUD list Department
René Habermann 8 months ago in RingCentral Mobile App 0 Under review

Re-route committed callbacks to the skill, or to agent at a later date

Currently, if an agent has a commitment scheduled for themselves (and not their skill), and they're unavailable to take the call at the committed time, the commitment will be broken and the customer will not receive a call. Instead, the commitment...
Michelle Sterzovsky 8 months ago in RingCentral Contact Center 0 Under review

Make reports shared with all super admins

Feature request to make reports shared with all super admins
Micheela Ellson over 1 year ago in RingCentral Admin Portal 1 Under review

Need plantronics on headset controls to work in RC App

The RC Phone app allowed the plantonics on headset controls to work properly. For example, when I pressed the button on the headset to answer or hang up the call the RC Phone app responded. The RC App (new unified app) does not respond to these bu...
Paul Lambert about 2 years ago in RingCentral Web/Desktop App 0 Under review

run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest about 2 years ago in RingCentral Analytics 0 Under review

Call Control functionality on more headset models.

Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson about 2 years ago in RingCentral Admin Portal 1 Under review

Please add Any.do app for add-in integration

This is the best to-do list, daily planner and organizer
Paul Caro 8 months ago in RingCentral Integrations 0 Under review