Skip to Main Content

All ideas

Showing 3824

Allow users to send and receive audio files/notes in text

Like with SMS/MMS messaging on smartphones, allow RingCentral users to send audio notes/files as text messages to other phones. Sometimes it is easier to send an audio message for the recipient to be able to hear and replay as needed or it is safe...
Jason Levine 11 months ago in RingCentral Phone 0 Under review

Pop-up with extra information for a call queue

This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
Leonel Aviles 11 months ago in RingCentral Web/Desktop App 0 Under review

Add Keyboard Shortcut to manage RingOut

Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks
Mark Price 11 months ago in RingCentral Phone 0 Under review

Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add ExtensionId to message-store phone number objects

I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint. It'd also follow a 'standard' thats close to th...
Brandon Hein 11 months ago in Developer Platform and APIs 0 Under review

Maintain Position of Phone Options in Call Handling

When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying t...
Caleb Thomas 11 months ago in RingCentral Mobile App 0 Under review

Make RingCentral contacts show up when I receive a text to my email

My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the cont...
Nicole Redifer 11 months ago in RingCentral Mobile App 0 Under review

Allow the RC Desktop app .exe installation to be installed silently

There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have. Allowing a silent install would be beneficial to those who script their deployments out and for ...
Nate Smeal 11 months ago in RingCentral Web/Desktop App 0 Under review

New User Report

A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the informa...
Michael Scott 11 months ago in RingCentral Admin Portal 0 Under review

Club Ready API integration

Club Ready is POS and CRM for many fitness brands. Other texting platforms integrate
BODYBAR Keller 11 months ago in Developer Platform and APIs 1 Under review