All ideas

We need the ability to securely encrypt credentials within IVR scripts that access backend data systems.

Here's a scenario that I thought should already be possible, but is not. 1. You are already on a call 2. You hear the other phones ring, someone is calling your call queue number. 3. You want to answer, but don't want to leave the office to go ...

Filter the HUD list Department

Currently, if an agent has a commitment scheduled for themselves (and not their skill), and they're unavailable to take the call at the committed time, the commitment will be broken and the customer will not receive a call. Instead, the commitment...

Feature request to make reports shared with all super admins

The RC Phone app allowed the plantonics on headset controls to work properly. For example, when I pressed the button on the headset to answer or hang up the call the RC Phone app responded. The RC App (new unified app) does not respond to these bu...

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration

Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can ...

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...

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