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Report from analytics that can be subscribed to that shows the calls of questionable quality.

This would be useful to single out the users with issues and narrow it down to what is causing the issues. This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues...
Harry Taylor over 1 year ago in RingCentral Analytics 0 Under review

Forward from admin portal to phone mailbox

Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
Richard Valenta over 1 year ago in RingCentral Admin Portal 0 Under review

Add option to 'block and delete' phone numbers

It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

See all team members quality of serivce

Right now I have to type in each team members name in the quailty of service screen to see their date. It would be nice to see them all in bulk. Need a more efficent way to do this is we can gauge our team internet speeds in bulk. We have 60 users...
Eliot Houman 9 months ago in RingCentral Analytics 0 Under review

Text (side notes)

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
NY Steamers 9 months ago in RingCentral Mobile App 0 Under review

Ring Central Desktop App should work with Outlook for Scheduling

For whatever reason RC is phasing out the Ring Central video and using the desktop app directly. This is great however, users cannot see their scheduled meeting without having connected Google or MS O365. What about On-prem users? We do not have M...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Ring Back Option for Custom Park Lines to ring back to original agent

When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
Guest about 2 years ago in RingCentral Phone 0 Under review

leaving a call back number

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
PSG LEANNE 9 months ago in RingCentral Integrations 0 Under review

Text snooze, as reminders.

Like emails we can snooze to receive an alert to follow up and contact.
NY Steamers 9 months ago in RingCentral Mobile App 0 Under review

Have the ability to pin Max Q and desktop app to be always on top

This feature would be useful when you have many windows open. This would keep the application in the most prominent position.
Marty Mullane about 2 years ago in RingCentral Web/Desktop App 1 Under review