Report from analytics that can be subscribed to that shows the calls of questionable quality.
This would be useful to single out the users with issues and narrow it down to what is causing the issues. This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues...
Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
Right now I have to type in each team members name in the quailty of service screen to see their date. It would be nice to see them all in bulk. Need a more efficent way to do this is we can gauge our team internet speeds in bulk. We have 60 users...
This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
Ring Central Desktop App should work with Outlook for Scheduling
For whatever reason RC is phasing out the Ring Central video and using the desktop app directly. This is great however, users cannot see their scheduled meeting without having connected Google or MS O365. What about On-prem users? We do not have M...
Ring Back Option for Custom Park Lines to ring back to original agent
When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.