All ideas

I would like to share the Dashboard with my team, but I need the Dashboard to be locked. Some agents work from home and others focus on widgets that I do not wish them to see as they focus on the wrong metrics. It is disappointing I cannot stop my...

The ability to change the size of the text on the wall boards

The Rooms and Devices section of analytics only shows 'Rooms' devices. It should show the status of desk phones as well!

Add a "Dial Type" parameter to the Custom Widget so that when agents Manually Dial a call, it can be easily identified and filtered from the true Inbound calls on Real Time stats.

On Dashboards, being able to click into a widget and look at what user's are contributing where will be very helpful for call tracking and accountability. Right now, it appears as if you can only view live activity from a macro level, but being ab...

We would like to have additional control over passes regarding BUSY system dispositions. Ideally this will add BUSY to the list of selectable system dispositions that follow pass disposition rules set on a campaign.

Answered Call/Total Calls in the big area Abandoned/VM redirects AND Overflowed in the little boxed at the bottom

When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not al...

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.