Skip to Main Content

All ideas

Showing 432

Chat in meetings with LIVE translation

Some of our customers don't speak english and it would be great if when we send them the meeting link we could use the chat to communicate and it translate in live time based on what the preference is set to. There's a delay now where one party ha...
Guest about 2 years ago in RingCentral Meetings & Webinar 2 Future consideration

APIs for video and screen sharing on/off total time

We would like to have an API to pull Video on or off time along with screen sharing time for Reporting. Owners, CEO, COO, Managers want to know if their employees are turning on their cameras during video calls. Screen share would also be useful. ...
Guest about 2 years ago in Developer Platform and APIs 0 Future consideration

Custom Greeting for Direct Numbrers

It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Keyboard Shortcut to leave computer audio

I would like to have a keyboard shortcut/Hotkey to be able to leave or join computer audio while in a meeting, for example to take a call and rapidly leave audio of a meeting without having to search and click to leave.
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

RC Video support for Safari

Many Mac users only use or have Safari as their browser. If you support Microsoft Edge, you should definitely support Safari. Both are native browsers to operating systems.
Karen Pierson about 2 years ago in RingCentral Video 7 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner about 2 years ago in RingCentral Phone 3 Future consideration

Silent air time after customer is told to hold the line

If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Replay voicemail

hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Enable Admin to turn off ability for users to delete texts and messages

Prevents users from attempting to hide inappropriate content.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there. See also: https://community.ringcentral.com/questions...
Justin Mead about 2 years ago in RingCentral Phone 0 Future consideration