Skip to Main Content

All ideas

Showing 3237

Dial by assigned number

When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number a...
Guest about 1 year ago in RingCentral Phone 0 Under review

Athena Electronic Medical Records

Athena EMR/EHR system for medical practices
Guest about 1 year ago in RingCentral Integrations 1 Under review

Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.

Hello Team, Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Avaya Crisis Mode for RingCentral System

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
Derrick Rottler about 1 year ago in RingCentral Phone 0 Under review

For RCV to have other dial in numbers within USA participants

for RCV need to have other dial in numbers within USA participants currently only getting 1 dial in number which will cause long distance charges to other participant in the USA need other dial in numbers to be available like RCM
Guest about 1 year ago in RingCentral Video 0 Under review

Text Send button

Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Make video calls HARDER to click accidentally.

Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.
Guest about 1 year ago in RingCentral Mobile App 6 Under review

Add an option for international dial-ins

We have calls regularly with people from other countries, but as it is now, we have to get on and manually add their dial-ins. In the old app, you could type the country in the bottom, and it would generate the international phone numbers in the b...
Guest about 1 year ago in RingCentral Video 0 Under review

Timed User Roles

To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Transferred calls default to "blind"

We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.
Guest about 1 year ago in RingCentral Phone 0 Under review