All ideas

Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. So...

Our sales team would like the ability to have multiple agents and managers listen to the same active call at the same time for training purposes.

Right now I have to type in each team members name in the quailty of service screen to see their date. It would be nice to see them all in bulk. Need a more efficent way to do this is we can gauge our team internet speeds in bulk. We have 60 users...

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.

Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple ex...

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.

Like emails we can snooze to receive an alert to follow up and contact.

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...

Please add Redtail CRM

I'm a member of 12 million teams (kidding but not), have 12 employees and 100+ coworkers who are all RingCentral addicts. It is enormously difficult to keep track of all of this and still get some REAL work done. Bold and color options would help ...