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Transfer unanswered queue calls to auto receptionist

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Service Status - Analytics Portal

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
Jessica Esperson 8 months ago in RingCentral Analytics 1 Under review

Transfer/Forward call (pre-call control) to multiple folks simultaneously

I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM. In the event of no phone number in...
Brandon Hein 8 months ago in Developer Platform and APIs 0 Under review

Have "search and filter option" under "Add user phones" in web interface

Being able to search for a device or filter to narrow down devices based on their specific requirements. When adding a device to a user in the web interface, there is no search and filter option
Caroline Mouandjo Assouga 8 months ago in RingCentral Admin Portal 0 Under review

Synchronize iCloud contact to Service Web

Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
Erik Jitomo 8 months ago in RingCentral Web/Desktop App 0 Under review

Delegate Pop up box to be disabled

Currently, there is a pop-up that advises you are a delegate when creating a meeting on someone's behalf that needs to be dismissed before the meeting can be created. Can the pop up box be disabled or allow that feature to not pop up every time, a...
Brian Miller 8 months ago in RingCentral Meetings & Webinar 0 Under review

streamline onboarding and activating/deactivating users

On the new employee section have it link to create a station ID, and the City State from the ACD section so that once we activate they are ready to go and when we deactivate we don’t have to do it in 2 places.
Andrew Goudy 8 months ago in RingCentral Contact Center 0 Under review

2FA settings per-user instead of per account

Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line? Thanks!
Kitsilano Family Law 8 months ago in RingCentral Admin Portal 0 Under review

Integrate with Bloomerang CRM

We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected? Bloomerang: https://bloomerang.co/
James Estes 8 months ago in RingCentral Integrations 1 Under review

Be able to change the hold volume

It's way too loud and can't be adjusted.
Amber Simmons 8 months ago in RingCentral Admin Portal 0 Under review