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Phone Status on the Taskbar

Is there a way that you can make the status(available, do not disturb, invisible) reflect in the RingCentral icon on the taskbar - green, red, or gray dot? Sometimes I'd go on Do Not Disturb to wrap up a ticket after a long call. There'd been a fe...
Catherine Asis 11 months ago in RingCentral Web/Desktop App 0 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay almost 2 years ago in RingCentral Admin Portal 0 Under review

Directory lisiting

I only want to list the number I ported over in directory listing rather than the ring central number. My business has been identified by this number for 40 years. I do not want 2 numbers listed. That is confusing.
Jim McCall 11 months ago in RingCentral Admin Portal 0 Under review

Add an interrupt message when a call is placed on hold

It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
Jay Lane 11 months ago in RingCentral Admin Portal 0 Under review

Custom notification sounds

Several of our staff were disappointed at the change in the join notification from a doorbell to two beeps as it is less noticeable and has caused delay in admitting participants in the waiting room. Allowing users to select which tone they would ...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Ability to customize contacts list view

The contacts list columns are not customizable. The current design is limited to display contacts by first and last name, only, with phone number displaying below the name. I'd like the ability to customize the view so that I could display by comp...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Customize Play Announcement

Ability to change or customize the Play Announcement
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to share RCV recordings with users outside the orginization.

Some of our users have poor internet so downloading a recording and then uploading it to some cloud file hosting platform is not the best option. If there was an option to share the recording externally, that would cut down on time and bandwidth.
Guest almost 2 years ago in RingCentral Video 0 Under review

Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller". Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it...
Michael Gordon 11 months ago in RingCentral Admin Portal 0 Under review

Integration with EMR AthenaHealth

EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
Jason Lee 11 months ago in RingCentral Integrations 1 Under review