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Add an editable title to pinned posts

When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I though...
Genevieve Riverin 8 months ago in RingCentral Web/Desktop App 2 Under review

Allow agents to place outbound calls in maxagent while on wrap up status

users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.
Brian Casey 8 months ago in RingCentral Contact Center 1 Future consideration

Need a whisper tone before each call to notify the agent of the skill it is coming in on.

This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
Timothy Larsen 8 months ago in RingCentral Contact Center 3 Already exists

Retrieve data In Ring Central Video Meetings

Retrive past chats, pictures and videos on Ring Central Video platform
Anthony Jabal 8 months ago in RingCentral Video 0 Under review

A Meeting Co-Host is not able to rename another Co-Host

Meeting co-host need to rename other co-hosts
Steve W. over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist

It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller th...
Burt Abreu 8 months ago in RingCentral Admin Portal 0 Under review

Schedule a Webinar on Someone's Behalf

An RC webinar licence-holder should be able to schedule a webinar on someone else's behalf, allowing them to start and end the webinar without the licence-holder being present.
Fanny St Hilaire 8 months ago in RingCentral Meetings & Webinar 0 Under review

Auto populate HUD Extensions with assigned can be monitored group members

So in Ring central as an Admin, you are able to create Call monitoring- groups. Each group has the "Can monitor" and the "Can be monitored". But in order for a "Can monitor" to view the "Can be monitored" members in their Ring central app, they ha...
Joel Okyere 8 months ago in RingCentral Web/Desktop App 0 Under review

Event Calendar Repeat options

I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."
Will Spragg 8 months ago in RingCentral Web/Desktop App 2 Needs more information

Disable Group Calendar Notifications

When I create an event on the calendar for a group, it automatically sends out a notification to the group chat that I have created an event. It overwhelms our group chat when I have 30 events that I'm creating in a month! I would like to be able ...
Will Spragg 8 months ago in RingCentral Web/Desktop App 1 Under review