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Ability to Type Instead of Speak During Phone/Video Calls

People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for ...
Bethany Garcia over 1 year ago in RingCentral Web/Desktop App 1 Under review

Integration with ManageEngine/ServiceDesk Plus

RingCentral integration with ManageEngine/ServiceDesk Plus for robotics/automation
Guest over 1 year ago in RingCentral Integrations 1 Under review

allow changes to meeting e-mail template

The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!
John Macleod over 1 year ago in RingCentral Admin Portal 1 Under review

Pull Reports per 800 numbers assigned to a single queue

We have created a queue, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a queue) We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular ...
Hajri Tonuzi over 1 year ago in RingCentral Analytics 0 Under review

Increase permitted email accounts to send fax to 50 accounts for fax via email.

To have more email accounts permitted to send fax via email.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Generic Key Presses

My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

The call recording should get start as soon as the call hits the Ringcentral portal, say company site.

.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Log differentiate between READ and UNREAD calls

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...
Israel Lundner over 1 year ago in RingCentral Admin Portal 1 Under review

Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay over 1 year ago in RingCentral Admin Portal 0 Under review