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For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

For RC Video: Outlook calendar automatically sync scheduled meeting with the admin portal

Updating or canceling an existing scheduled meeting from the outlook calendar should automatically sync with the admin portal. Currently, we still need to open the scheduled meeting in the outlook calendar then open RC scheduler and click update t...
Rommel Peralta 11 months ago in RingCentral Video 0 Under review

View all messages I've sent

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...
Juana - Juanita - Chavez she|her 11 months ago in RingCentral Phone 0 Under review

I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.

if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support 11 months ago in RingCentral Admin Portal 0 Under review

Separate greeting option for when I'm on the other line

This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Touch up my appearance

Please reinstate the touch up my appearance filter/feature for the new app
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra almost 2 years ago in RingCentral Admin Portal 0 Under review

Show Extension Number on DeskPhone when Idle

My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the be...
Frank Busal-1100 almost 2 years ago in Hardware 0 Under review

Please consider linking the custom rules to Google calendar.

Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. T...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review