All ideas

When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone nu...

Zoom has a feature where if a meeting is being recorded, the user is notified upon entering the meeting and the user is not admitted to the meeting unless they consent to the recording of the meeting. A report can be generated at the conclusion of...

When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, an...

Automatically share recording with all participants invited, instead of having to manually go to the recording page then share. We have daily meetings that are recorded, not all employees can attend. Would like to have it automatically shared with...

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.

Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only acces...

Ease of role out and management

Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a m...

To have the ability, to define only by creator, if the task definition is able or not, to be modified by the non-creator. In case if the flag=false/disabled the edit function is disabled for non-creator users.