Skip to Main Content

Customer Ideas Portal

Showing 4197 of 4197

Encryption for Text Messages

When staff members send an e-mail with numbers, the e-mail is encrypted, blocked, or automatically masks the numbers. Can this be done in the RingOffice Text Messaging feature?
Tommy Lentz 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Multiple Language availability for scheduling meeting invites

Hello, One feature missing in the system is the multiple language capability for the schedule meeting invite. As we deal a lot with French companies, this is very important to have the invite in french. It is quite primitive to take the whole text...
Teddy Chan Tin 8 months ago in RingCentral Meetings & Webinar 0 Under review

Deleting texts via the RC outlook addon

When using the RC outlook plugin and receiving texts (messages) it is not possible to delete the texts via the RC outlook addon. Although, opening the RC phone app and deleting the texts (messages) works… but only sort of. After deleting the texts...
Allan Tong over 1 year ago in RingCentral Integrations 0 Under review

Pull Job Title and Department fields from Active Directory

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow intercom to be used with presence - will allow intercom to work without entering extension number

For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we on...
Guest over 1 year ago in RingCentral Phone 1 Under review

To show the called number on the call queue to show on the RingCentral App

Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest almost 2 years ago in RingCentral Phone 2 Future consideration

Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

[External Forwarding] - Choose the caller ID

Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an exter...
Slobodan Cvjeticanin 8 months ago in RingCentral Phone 0 Under review

notifications for texts and phone calls decoupled

Some members of our team would like to be able to get push notifications for text messages, but not calls, after hours.
Nate Bernitz 8 months ago in RingCentral Mobile App 0 Under review