Skip to Main Content

All ideas

Showing 4309

Call Queue Lineup

Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific t...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Be able to create customized folders for contacts

Really need to be able to compartmentalize the contacts into categories at will
Wrenn Wooten 10 months ago in RingCentral Mobile App 0 Under review

Add Outgoing Fax via Email

Add Faxes Sent via Email in Avaya Cloud. See attached.
Carissa Sawyer 10 months ago in RingCentral Admin Portal 0 Under review

Creating a webchat feature that gets website visitors in touch with the appropriate team to conduct business.

Web widget would have different departments for customer to choose from, which would route the customer and their conversation to the appropriate team in RC. Would be great if there was automation in sending reviews and payment requests too.
Taylor Powell 10 months ago in RingCentral Engage Digital 0 Under review

Google Assistant

For our very large remote based sales and technician employees, having RingCentral work with Google Assistant would provide us with much more adoption in RingCentral across our organization. At this time, Google Assistant will not place calls via ...
Chris Redmond Ext 1147 over 2 years ago in RingCentral Web/Desktop App 1 Under review

Contact Ordering, Grouping from Classic to Unified App

It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct m...
Kevin Seymour over 2 years ago in RingCentral Web/Desktop App 2 Under review

Allow adding and editing Notes/Tasks in a separate window

For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app. Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Original Sound Option for Webinar

I saw someone requested the option to change audio to "original sound" for meetings and I'd love to have something similar for Webinar. We are using Webinar to host events and have a piano player. The audio on Webinar tries to hide background nois...
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

AV1 video codec

hello , is there any hope ringcentral will adopt AV1 royalty free video coding format of AOMEDIA ? It has a lot of benefits against H.246 used now.
Djilali Chadli 10 months ago in RingCentral Video 0 Under review

Bug report: Multiple flips may require closing and re-opening the mobile app

Scenario: Initiate a call from the desktop phone. Flip the call to the mobile app. Flip the call back to the desk phone. The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" optio...
Craig Rhinehart 10 months ago in RingCentral Mobile App 0 Under review