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notifications for texts and phone calls decoupled

Some members of our team would like to be able to get push notifications for text messages, but not calls, after hours.
Nate Bernitz 8 months ago in RingCentral Mobile App 0 Under review

Call pick up using RingOut feature via HUD

We use Thin Clients with a Deskphone. It would be useful for users to pickup calls from other users when not at their desks. In the HUD when a users line/phone is ringing a Call pick up option will appear. Could it be possible that this would work...
Wayne Boyce (Ext:313) 8 months ago in RingCentral Web/Desktop App 0 Under review

Allow users to make a call from a presence line

We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension ...
Carlos Couto 8 months ago in RingCentral Phone 0 Under review

Status to be displayed on APP when app is in the task bar (similar to teams)

We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - a...
Christine Cullen almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Super Admins should be able to delete anything at anytime

other non admin users do post files to RC. These files are constantly being updated by other users and admins creating numerous verisons of the same file. Super admins should be able to go it and delete attached files and links at any time to help...
Ronald Ceniceroz 8 months ago in RingCentral Web/Desktop App 0 Under review

Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
Denise Naeck 8 months ago in RingCentral Contact Center 2 Already exists

Need to be able to have speaker view hovering when talking to clients on Video

Need to be able to have speaker view hovering when talking to clients on Video.
Onyebuchi Ogbo 8 months ago in RingCentral Video 1 Needs more information

Silence audio of incoming call

have a setting yet on the app or on the admin portal that can silent the audio of incoming calls that only comes from the call queue. Having the agility of not hearing the ringtone all the time when a call is from the call queue
Troy Valdez 8 months ago in RingCentral Mobile App 0 Under review

Please Add SMS feature to the European countries ( Holland first )

Please Add SMS feature to the European countries ( Holland first )
ridvan batuk 8 months ago in RingCentral Mobile App 0 Under review

Message sent to sender of a text message alerting them a RingCentral number does not accept Text Messages

We have texting disabled for all users currently (we have some Hipaa stuff to get through), there does not seem to be a message sent to someone who tries to text one of our users (phone numbers) that says the RingCentral number does not receive te...
Mike Schimento 8 months ago in RingCentral Mobile App 0 Under review