All ideas

Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps

It helps people in the meetings, to go through the documents and also sign them.

We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users? The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the V...

I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manua...

We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the n...

It doesn't need to ask us for our account number. Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you kn...

After daylight savings time change, all historical reports change to show whatever the present time is. This changes old logs by an hour. As such, all historical reports are inaccurate during time periods where DST changes occur. For example, on M...

contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobile cu retype and save the existing contact on the rc phone and it auto update on rc app on mobile

requesting a feature to have an option to change the logo in the RC unified app.