All ideas

It would be nice to create a performance report with Week To Date as a an option vs having to do a custom date range. We can then send a Week to Date Subscription out to our teams.

I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.

Quality planner - once an evaluation plan has expired, the plan disappears and results are not available. QM reporting limitations. 8 specific reports in pre-built and can be used in other RC platforms. Create reporting for this area Template to a...

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.

I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.

I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings

We can already add Posts using a web hook, but the ability to create a Task say from a web form submission, or an incoming email would improve workflow and make the Ring Central App much more useful.

Allow admins to hide the extensions of specific sites from other sites to prevent accidentally transferring calls to the wrong site

There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a ...

making sure our phones are being picked up and not just going to voicemail