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Allow user accounts without direct numbers

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted t...
Paul Hawkins over 1 year ago in RingCentral Phone 1 Under review

Ring Tones / Waiting Music

Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Custom Rule under que - option to Press 9 for phone directory

When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use th...
Guest over 1 year ago in RingCentral Phone 0 Under review

Extension number field for personal contact number

Hi. Our customer would like to add a personal contact numbers and include the extension number. However, there is no field for the extension number. Customer said that this would be more convenient for easily dialing the number and connecting to t...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

click to call widget

Would like to add click to call widget.
Guest over 1 year ago in RingCentral Phone 0 Under review

Button on main screen to silence Mobile App

Ability to have a button on front of Mobile app instead of hunting through settings to silence phone. Nice option would also be able to set time for how long to silence manually in either 15 minute intervals selectable to forever. Maybe integrate ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Beta Testing of Portal Enhancements

Offer the option to beta test new features, admin portal additions, modifications, or enhancement prior to releasing the change.
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Documentation Support

Actively offer and recommend “compliance” services to assist with configuration documentation, risk assessment, key controls, etc. to assist highly regulated customers overcome internal obstacles and drive broad adoption.
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Retention period for fax, IM and SMS message suggestion

Allow retention period for fax, IM, SMS messages to be set to “zero” and require delivery via email (or at least retention as short as 24 hours)
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Preview of number of pages attached when sending fax

The idea is about getting a feature where our system will be smart enough to count the number of pages attach to fax. This will avoid customer in resending faxes only to find out that they exceed the maximum number of pages can be attach when subm...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review