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Eliminate a missed call notification from a internal extention

if you use the system for a access gate, who ever doesn't pick up gets a missed call notification.
Micheal Tardoni 8 months ago in RingCentral Phone 0 Under review

API that would allow exporting scripts in JSON format.

Can an API be provided so we can export scripts on our Engage Voice account in the form of JSON?
Taralkumar Ahir 8 months ago in RingCentral Engage Voice 0 Future consideration

Warn before closing RingCentral Desktop app

As a company we want the RC app open on everyone's desktop to allow for chat and collaboration. People that like to use one app at a time and close it (often full-screen app users) may accidentally close the app and disconnect themselves from RC. ...
Mitch Turner 8 months ago in RingCentral Web/Desktop App 0 Under review

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson 8 months ago in RingCentral Phone 1 Already exists

Android incoming/outgoing call integration with Zoho CRM

It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM. Also, "Send Text Messag...
J and M Guttering 8 months ago in RingCentral Integrations 0 Under review

Reports: Voicemail Filter with the ability to listen to other extension voicemails.

Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Al...
Connor O'Laughlin 8 months ago in RingCentral Web/Desktop App 0 Under review

Permit Retroactive Archiving of Data in the Archiver

I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of ...
Bruce Yerman 8 months ago in RingCentral Integrations 0 Under review

Ability to select multiple agents in Time Off Management

It would be much faster to be able to add multiple agents for Time Off Management.
Richelle Gatdula 8 months ago in RingCentral Contact Center 1 Future consideration

Support breadcrumb structure in support site

I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.
Guest over 1 year ago in Developer Platform and APIs 1 Planned

Automatically share meeting recording with all participants invited

Automatically share recording with all participants invited, instead of having to manually go to the recording page then share. We have daily meetings that are recorded, not all employees can attend. Would like to have it automatically shared with...
Leanne K over 1 year ago in RingCentral Video 0 Under review