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Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 about 2 years ago in RingCentral Phone 1 Future consideration

Instant Meetings should not reuse titles from previous meetings

PMIs are useful for both scheduled and instant meetings. However, when starting an instant meeting, the title of the IM is set to whatever the previously scheduled meeting title was that used the PMI. This is counter-intuitive for the user and cre...
Tim Nichols over 1 year ago in RingCentral Video 3 Already exists

Prevent hotdesk digital lines from showing in directory

When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the...
Josh Klein over 1 year ago in RingCentral Web/Desktop App 0 Under review

Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add Tags or Fav to contacts in App

This feature is offered by other carriers. MY client wanted to better identify and sort his contacts that he communicates with via SMS, in the app. This could be similar the way you can sort and create groups in the messages part of the app, for u...
David Bacall 8 months ago in RingCentral Web/Desktop App 0 Under review

Group Video calling without sharing a link

It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.
A Mother's Prayer 8 months ago in RingCentral Web/Desktop App 2 Needs more information

Add Poly Voyager Focus 2 to the support headset list

I would like to see the supported headset list here https://support.ringcentral.com/article/Recommended-Headsets-and-Speakers.html?language=en_US updated to include the Poly Voyager Focus 2 (https://www.poly.com/us/en/products/headsets/voyager/voy...
Brad Heare 8 months ago in RingCentral Web/Desktop App 0 Under review

A Meeting Co-Host is not able to rename another Co-Host

Meeting co-host need to rename other co-hosts
Steve W. over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest about 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Analytics for video usage

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
Taylor Ellis about 2 years ago in RingCentral Analytics 0 Planned