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Add Granular Read/Write/Delete Role Permissions

I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone t...
Nick Rowland Corp about 2 years ago in RingCentral Phone 1 Future consideration

Add Search Box to Site Filter When Viewing User List

Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list? We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site ne...
Nick Rowland Corp about 2 years ago in RingCentral Phone 0 Future consideration

Configuration Data Export or Report

It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add resend button to fax process

After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using ...
Guest about 2 years ago in RingCentral Integrations 0 Future consideration

Create a virtual room for podcast recordings

As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings. Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the tech...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

How do I get full name to display on Ring Central Meeting Reports?

I need the full names/numbers of participants to show on the RingCentral Meeting report
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Audio Conference turn off/on annoucements

How can we turn off/on the feature where callers announce their names
Guest about 2 years ago in RingCentral Meetings & Webinar 1 Future consideration

Customize Call Screening Prompt

We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers'...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to Delete Video Call Notifications on the RingCentral App

We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.
Cassandra Champney about 2 years ago in RingCentral Web/Desktop App 0 Future consideration