All ideas

It would be helpful if the caller ID of the caller that the agent is connected with, or is waiting in queue, could be visible. It could display on hover or in it's own column/row. This would allow transparency for agents to be able to see if anoth...

Is it possible to have the ability to change the backgound colour of wallboards to something other than white?

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck bec...

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings

I would love to see Aux codes added as an option for agents. This would be so beneficial to document queue adherence, as well as hold accountable for breaks, lunch, meetings, etc.

For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.

Allow Queue Managers to Log Users in\out of a queue.

Not always do members of the call queue group need to be unavailable for the whole wrap-up time (we have it set to 1 min). We would like a way for the member to override the wrap-up time and join back into the queue to help the next person on hold.

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...

I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.