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voicemail email notification retrieval after 2 months

Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee
Ronald A 5 months ago in RingCentral Admin Portal 0 Under review

Manually Route to Voicemail

When in a call, other calls can ring through. We would like to be able to send the call to voicemail manually, instead of having them wait in the queue.
Adam Whelchel 5 months ago in RingCentral Mobile App 0 Under review

Delay for outbound calls

When we call out to a member to resolve an issue and hang up with them, we need time to follow up on items from the call, but other calls can come in. So there is no delay between outbound call hang ups and inbound calls.
Adam Whelchel 5 months ago in RingCentral Mobile App 0 Under review

be able to view presence status of deskphone users in RC Jupiter app HUD

The customer utilizes the HUD to see extensions that are active, online, offline, etc. Almost all end-users use the app which show in the HUD correctly but we've got 6 Polycom phones where the status does not change between when the phone is in us...
RC Tester 5 months ago in RingCentral Web/Desktop App 0 Under review

Ability to program Page Only extensions (*84XXXX) on Cisco phone Line Keys

It does not make sense that you could program a user extension on a line key, but cannot program a Page Only extension or external phone number as a Line Key. Please fix this.
VGM Forbin 5 months ago in RingCentral Phone 0 Under review

RingCentral Contact Centre: Support for Smartphone and Mobile Phone divert

Since the pandemic, one of our contact centres has moved to hybrid working. Agents would like to be able to make and take contact centre calls on their mobile phones, which is currently not supported.
Fraz Hamid 10 months ago in RingCentral Contact Center 0 Under review

Add KPIs from Performance report to LOB Analytics

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...
Megan Bagtas over 1 year ago in RingCentral Analytics 0 Under review

MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active ...
Keoki Nardin over 1 year ago in RingCentral Integrations 0 Under review

Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

Currently we cannot add any WFM related fields (scheduled activity/actual activity/adherence/forecasts) to custom reports, and the prebuilt reports for WFM are very lacking. This makes it extremely difficult to analyze and coach our team. We are r...
Nick George over 1 year ago in RingCentral Contact Center 3 Under review

RingCentral Terraform Provider - Infrastructure as Code for Admins

As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in Ring...
Fraz Hamid over 1 year ago in Developer Platform and APIs 3 Under review