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Customer Ideas Portal

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Integration with Tabs3

Practice Management Software for law firms for Office at Hand
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Simplify call forwarding procedure

It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal...
Justin Davidson almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Option Not to Launch RC Application after Installation

I would like to be able to select an option to not open the RC application after installation as this causes confusion for my end users.
Taylor Wells almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow External Direct Calling for Microsoft Teams

Currently there is no way to make direct calls to external numbers in the RingCentral Microsoft Teams Plugin. This functionality would be helpful to make a direct call instead of only conference calls.
Sean Ortega almost 2 years ago in RingCentral Integrations 0 Under review

Caller ID for every extension

I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.
Sylvester Leach almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Adding Immersive View

It would be very helpful to add "Immersive View" to the Ring Central platform (similar to what zoom has done: https://blog.zoom.us/introducing-zoom-immersive-view/?utm_source=social&utm_medium=organic-social&utm_campaign=). This will be es...
Guest almost 2 years ago in RingCentral Meetings & Webinar / RingCentral Video 0 Under review

Better default IVR voice

add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says
Cory Barnes almost 2 years ago in RingCentral Admin Portal 0 Under review

Cheaper license for phone use only

Add a cheaper license type for digital lines assigned to a phone (not a user) Allow it to use intercom/paging and be part of a queue, but won't need meeting support or eFax This makes sense in offices where phones are shared but hotdesking isn't a...
Cory Barnes almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow more granular control over a call queue

Queue managers are the only ones that need access to queue voicemail via the app/browser
Cory Barnes almost 2 years ago in RingCentral Admin Portal 0 Under review

RingGroups to apps

Allow ring groups/users forwarding phones for a period of time to go to another user's desktop/mobile apps. This limitation doesn't make sense. If one user is going on vacation and needs to forward their phones, they can only forward to another us...
Cory Barnes almost 2 years ago in RingCentral Web/Desktop App 0 Under review