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Customer Ideas Portal

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Athena Electronic Medical Records

Athena EMR/EHR system for medical practices
Guest almost 2 years ago in RingCentral Integrations 1 Under review

Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.

Hello Team, Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

allow call queue managers to block calls from nuisance numbers to their call queue

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
Paul Hawkins almost 2 years ago in RingCentral Phone 0 Under review

Avaya Crisis Mode for RingCentral System

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
Derrick Rottler almost 2 years ago in RingCentral Phone 0 Under review

For RCV to have other dial in numbers within USA participants

for RCV need to have other dial in numbers within USA participants currently only getting 1 dial in number which will cause long distance charges to other participant in the USA need other dial in numbers to be available like RCM
Guest almost 2 years ago in RingCentral Video 0 Under review

Text Send button

Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
Brian Harvison almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Ring Central Desktop App should work with Outlook for Scheduling

For whatever reason RC is phasing out the Ring Central video and using the desktop app directly. This is great however, users cannot see their scheduled meeting without having connected Google or MS O365. What about On-prem users? We do not have M...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Make video calls HARDER to click accidentally.

Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.
Guest almost 2 years ago in RingCentral Mobile App 6 Under review

Automatically sort teams within folders so teams with recent messages at the top.

Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the l...
Patrick Williams-Goff almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Ring Back Option for Custom Park Lines to ring back to original agent

When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
Guest almost 2 years ago in RingCentral Phone 0 Under review