Customer Ideas Portal

Athena EMR/EHR system for medical practices

Hello Team, Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue...

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?

for RCV need to have other dial in numbers within USA participants currently only getting 1 dial in number which will cause long distance charges to other participant in the USA need other dial in numbers to be available like RCM

Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.

For whatever reason RC is phasing out the Ring Central video and using the desktop app directly. This is great however, users cannot see their scheduled meeting without having connected Google or MS O365. What about On-prem users? We do not have M...

Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.

Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the l...

When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.