Customer Ideas Portal

Practice Management Software for law firms for Office at Hand

It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal...

I would like to be able to select an option to not open the RC application after installation as this causes confusion for my end users.

Currently there is no way to make direct calls to external numbers in the RingCentral Microsoft Teams Plugin. This functionality would be helpful to make a direct call instead of only conference calls.

I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.

It would be very helpful to add "Immersive View" to the Ring Central platform (similar to what zoom has done: https://blog.zoom.us/introducing-zoom-immersive-view/?utm_source=social&utm_medium=organic-social&utm_campaign=). This will be es...

add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says

Add a cheaper license type for digital lines assigned to a phone (not a user) Allow it to use intercom/paging and be part of a queue, but won't need meeting support or eFax This makes sense in offices where phones are shared but hotdesking isn't a...

Queue managers are the only ones that need access to queue voicemail via the app/browser

Allow ring groups/users forwarding phones for a period of time to go to another user's desktop/mobile apps. This limitation doesn't make sense. If one user is going on vacation and needs to forward their phones, they can only forward to another us...