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Customer Ideas Portal

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Limited Controls for Site Manager

Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account) Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.
Cory Barnes almost 2 years ago in RingCentral Admin Portal 3 Under review

Allow me to pull a list of devices with MAC/SN to corresponding extension

This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install
Cory Barnes almost 2 years ago in RingCentral Admin Portal 2 Under review

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Cory Barnes almost 2 years ago in RingCentral Analytics 0 Under review

Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section

Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section Why are they in separate places?
Cory Barnes almost 2 years ago in RingCentral Admin Portal 0 Under review

Activate Limited Extensions

It would be great to be able to activate limited extensions when creating them. The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activ...
Cory Barnes almost 2 years ago in RingCentral Admin Portal 0 Under review

Increase Hud to 200 Users

For phone-heavy companies, it is important to be able to look up an extension easily, as well as view their status
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Don't change Region on Chrome Extension everytime it updates

Seems a bit odd, so each time RingCentral releases a update for the Chrome Extension we have to tell all our users to change their region back to UK? Seems a bit mad to default to the US, why can't it remember what the setting last was? It affects...
Kyle Workman almost 2 years ago in RingCentral Web/Desktop App 0 Under review

low vison jaws and zoom reverse with ring central compatability

i am low vision, use jaws and zoomtext reverse screen and screen reader on window360 i have small office and several paralegal who work from home. att want me to go to ring central but i want to be sure that it is compatble with jaws and reverse, ...
Guest almost 2 years ago in RingCentral Integrations 3 Under review

Integration with Syncro MSP

I'd like to have an Auto-Attendant ask a caller to enter their ticket number in order to be connected to an agent. The integration would need to pull over ticket number and ticket status from Syncro MSP. The Syncro MSP API does provide that info, ...
Guest almost 2 years ago in RingCentral Integrations 2 Under review

Allow Queue Extension on Phone Line Keys through Presence

Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
Guest almost 2 years ago in RingCentral Phone 0 Under review