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Customer Ideas Portal

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Start/Stop Voice Call Record Time Logs Details

In OnDemand enabled user is able to start/stop the voice recording. In our process based upon customer request, the user can stop the recording for some time and again start the recording. We need the logs, what time the call got started recording...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

RingCentral Video Meeting Available in Citrix Environment

The ability to host a RingCentral Video meeting in the citrix environment and offload resource use to the local desktop. Similar to what Zoom is doing.
Tevon Campbell almost 2 years ago in RingCentral Video 2 Under review

HIPAA PHI (Protected Health Information) Clause needed on RC Coversheet

RC includes coversheets, one that says Confidential, but this DOES NOT fulfill HIPAA requirements. Also, the new RC app does not allow Custom Coversheet uploads which technically makes RC fax NOT HIPAA compliant unless you type a PHI statement wit...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Report for Host Codes for Administrators

We would like for our Admins to be able to run a report that shows the host code (to claim host in a conference room) for each of our users.
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Copy phone number of ACTIVE caller

Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "cop...
John almost 2 years ago in RingCentral Phone 0 Under review

Bring back the Glip "Move To" Option, on the new app version. (Was in Classic)

So you can move conversations to other Teams if needed
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

One-click option to uninstall RC Meetings and install RC Video

Rather than the user having to follow a series of steps, create a one-click option to do the uninstall of RC Meetings and do the install of RC Video in one sweep.
Guest almost 2 years ago in RingCentral Video 0 Under review

Ability to edit all extension call forwarding settings on RC app

Creating ticket in behalf of customer asking to have the ability to edit call handling in all extension like what they have on RC phone app. Ability to edit call handling for each users without admin access
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Favorite Contacts in new app.

This currently exists in the RC Phone app, but does not exist in the new RC App for Windows. I use this feature constantly. I would like to be able to use only one app, but I need to continue use of RC Phone in order to access my favorite contacts...
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Push SMS notifications to an RC Team

Hello, My company uses a service that only utilizes email and SMS to push notifications. I would like to be able to assign a generic phone number to an RC Team so we can get a notification in said team. Unfortunately, the E-Mail option would just ...
Andy Wetterhan almost 2 years ago in RingCentral Web/Desktop App 0 Under review