Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 4772

Retrieve Deleted Recording

I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Re-add ability to search for every time a word appears in an SMS conversation

Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation. For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts.

In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!
Guest over 2 years ago in RingCentral Integrations 0 Under review

Ringcentral Video option to pause or stop auto-call recording

RingCentral Video meetings are recording all the audio while in the meeting while the auto-call recording is on. Users should have the option to mute/pause/stop auto-call recording when in the meeting.
Roland Angoluan over 2 years ago in RingCentral Video 0 Under review

Notification that will explain why an SMS message is block

Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf Ringcentral could have a prompt or notification that will ...
Roland Angoluan over 2 years ago in RingCentral Mobile App 0 Under review

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Stevie Embree - IT Director over 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral Meetings Uninstall .pkg MAC

I've tried using JAMF to uninstall "RingCentral Meetings" (being deprecated) however running the "RingCentral Meetings" .pkg in "Uninstall" mode after Indexing with JAMF does not uninstall the program... this means that I will have to manually go ...
Drew Mikos over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Activate Bulk Generic Extenions

My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic ex...
Austin Young over 2 years ago in RingCentral Admin Portal 0 Under review

AgencyBloc integration

We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
Guest over 2 years ago in RingCentral Integrations 0 Under review

Real time call screening

I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME. Call screening should go like this RC. “Ma...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review