Customer Ideas Portal

The old outlook plugin was able to use the HTML format. We would like to like to use this feature added back in for the Outlook Add-in.

Top Producer is a leading Real Estate CRM that is likely to continue to grow. It would be beneficial for us to have Ring central integrate with our CRM so that we can have records of the calls and texts and information we send through ring central...

Some people may need it, however, for customers that have a heavy volume of outbound calls, it is inefficient, if the back button still needs to be pressed, in order to make another outbound call.

Allow a dropdown on the Phone icon in the app, to choose with line to call that is tied to the user's profile. Currently, if we wish to dial the Mobile Phone on the account, it takes several additional/complex clicks to get there.

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.

Please allow for any chats that have taken place in an RCV meeting to be saved into a Team messaging space, this ensures collaboration can continue

Customer would like the E164 format to be on for all countries so the user experience is the same

At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxx Your IT Team are invitin...

At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.

Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even i...