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Call Log Notes

Good day, I'll like to suggest to have notes be available for all recorded calls. When managers review calls and not to duplicate their effort reviewing the same calls, it is necessary to have notes that all managers are able to see and review to ...
Dennis Strelyuk 11 months ago in RingCentral Analytics 0 Under review

To Check from user extension profile which call queue the extension belongs.

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
Julius Flores over 1 year ago in RingCentral Admin Portal 0 Under review

Option to limit number of sent SMS per day

Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
Valerio Santos over 1 year ago in RingCentral Web/Desktop App 1 Under review

Live Dictation of Phone Calls and Meetings (Speech-to-text)

Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
Daniel Raiche over 2 years ago in RingCentral Phone 0 Under review

Push SMS notifications to an RC Team

Hello, My company uses a service that only utilizes email and SMS to push notifications. I would like to be able to assign a generic phone number to an RC Team so we can get a notification in said team. Unfortunately, the E-Mail option would just ...
Andy Wetterhan over 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow user to delete all call in call log outgoing and incoming

Allow user to delete all call in call log outgoing and incoming
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Option to filter direct numbers from call queues

This is important for people looking to use the call queues to track marketing sources. It would be great to see the source broken out into a graph to see the count of competing ad campaigns that funnel into a central calling group.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Paging system to ring when phone rings either 24/7 or after hours

We have an Employee line that can't be heard unless near the phone This line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able ...
Randy George over 1 year ago in RingCentral Phone 1 Under review

Increased Call Length KPI

Add 120 second call length filter in the performance reports.
Lynn Hickey 11 months ago in RingCentral Analytics 0 Under review

Meeting option to silence the music when only the host is on a conference call

First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play th...
Sanford Hess 11 months ago in RingCentral Phone 0 Under review