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Customer Ideas Portal

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Pre-stage a callback number for meetings

One thing that has been a constant issue with any of the meeting apps is the ability to call into a meeting while on the road. It would be great to be able to pre-register a phone number for a call at the time that the meeting starts. Then rather ...
David Strollo almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

RCscheduler/Outlook Add-in should offer HTML format for meeting invites

The old outlook plugin was able to use the HTML format. We would like to like to use this feature added back in for the Outlook Add-in.
Sharon Basinger almost 2 years ago in RingCentral Meetings & Webinar 1 Under review

Add Top Producer CRM to integrations list

Top Producer is a leading Real Estate CRM that is likely to continue to grow. It would be beneficial for us to have Ring central integrate with our CRM so that we can have records of the calls and texts and information we send through ring central...
Guest almost 2 years ago in RingCentral Integrations 1 Under review

Allow the function "Create Call Log" to be disabled on RingCentral For Salesforce.

Some people may need it, however, for customers that have a heavy volume of outbound calls, it is inefficient, if the back button still needs to be pressed, in order to make another outbound call.
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Dropdown Phone Options

Allow a dropdown on the Phone icon in the app, to choose with line to call that is tied to the user's profile. Currently, if we wish to dial the Mobile Phone on the account, it takes several additional/complex clicks to get there.
Chris Redmond Ext 1147 almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Ability to save RCV Chat history into a RC Team Messaging Space

Please allow for any chats that have taken place in an RCV meeting to be saved into a Team messaging space, this ensures collaboration can continue
Ty Stephens almost 2 years ago in RingCentral Video 1 Under review

E164 Number Format - would like it to be on for all countries

Customer would like the E164 format to be on for all countries so the user experience is the same
Ty Stephens almost 2 years ago in RingCentral Phone 0 Under review

Ability to hard-code / specify the name for the welcome email instead of using the Admin User's name in Service Web

At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxx Your IT Team are invitin...
Ty Stephens almost 2 years ago in RingCentral Admin Portal 0 Under review

Audit Log to show all information from API calls - e.g. number changes.

At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
Ty Stephens almost 2 years ago in RingCentral Admin Portal 1 Under review