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Disable Group Calendar Notifications

When I create an event on the calendar for a group, it automatically sends out a notification to the group chat that I have created an event. It overwhelms our group chat when I have 30 events that I'm creating in a month! I would like to be able ...
Will Spragg about 1 year ago in RingCentral Web/Desktop App 1 Under review

Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol

>calls to number with "/" symbol not going through >can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area co...
Francez Franco. Gonzales. about 1 year ago in RingCentral Integrations 0 Under review

On Admin side, status icons for both User and Phone on 'Users with Extensions'.

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...
Joe Cache - 1601 about 2 years ago in RingCentral Web/Desktop App 0 Under review

Increase SMS character capacity from 1000 to 2000

Increase SMS character capacity from 1000 to 2000
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour about 2 years ago in RingCentral Web/Desktop App 1 Under review

Call Queue Greeting not count towards queue time

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
Chase Owens about 2 years ago in RingCentral Phone 0 Under review

Implement a Disable Call Blocking Feature

Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Ho...
Mark Shearon about 1 year ago in RingCentral Mobile App 0 Under review

Add badge alerts to the app wiget/icon on cell phones

This allows you to simply glance at the wigit & see if there is a voicemail. WhatsApp, Email , Messages all have this feature. It is better for efficiency & business flow. I would recommend that RC consider adding this feature.
Liz Bonét about 1 year ago in RingCentral Mobile App 0 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Call Transcription functionality + API capabilities

Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.
Guest about 2 years ago in RingCentral Integrations 2 Under review