All ideas

Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies t...

We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-...

In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.

Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...

We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However...

Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!

when a client send a message, automatically upload it to company cam that has the same matching phone number affiliated to its profile.

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed. Hi, We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company...

Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users