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Rename/Re-save Video Conference Recordings

Ability to rename a saved recording. Currently, the Title of the meeting when it is scheduled is the title of the recording. Need the ability to rename the recording becusae often a meeting will cover multiple topics, including unplanned topics, a...
Guest over 2 years ago in RingCentral Video 0 Under review

Online Access to Reprovision Phone Number

I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes ...
Chris Thebeau 10 months ago in RingCentral Admin Portal 0 Under review

To be able to change the amount of times the IVR menu must play before an extension can be dialled.

It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
Brian St. Amand 10 months ago in RingCentral Admin Portal 0 Under review

Revert Video Back to Functional Release

Recordings: Have become unusable. Used to be provided as Playbacks for Training and Reference, now the Framerate and Audio is so Compressed it's useless. Add Back In the Ability to Pause and Stop Recordings to make multiple during one Meeting inst...
Jared Kaelber over 1 year ago in RingCentral Video 1 Under review

Screen only external calls

I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors. Please allow us to screen all calls, except those from people in our internal company. Thanks.
Matt Jacob over 1 year ago in RingCentral Phone 0 Under review

The 'To' Line on Faxes

When i'm trying to send a fax, i can no longer put the recipients name on a fax. Please advise.
Guest over 2 years ago in RingCentral Analytics 0 Under review

Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
Elizabeth Witte 10 months ago in RingCentral Admin Portal 0 Under review

Department column header within Billing Items view

Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost cen...
Jonathan South 10 months ago in RingCentral Admin Portal 0 Under review

Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories

Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would be...
Faith Alexander over 1 year ago in RingCentral Admin Portal 0 Under review

Delete company contact from RingCentral app

I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review