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Customer Ideas Portal

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Add ability to scroll through conversations with keyboard

Right now it's hard to scroll through conversations with the mouse or laptop mouse pad. Normally this is something in other apps that you can use the down button, but for this it does not work.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Better Verbal Voicemail number read out

RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell almost 2 years ago in RingCentral Admin Portal 1 Under review

Export User name and number to a spread sheet

You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user
Guest almost 2 years ago in RingCentral Phone 0 Under review

Max Agent Click to Dial, from Browser/desktop

A simple but very useful feature to have.
Tony Puncher almost 2 years ago in RingCentral Contact Center 0 Under review

Chrome Extension to Show Queue ID and caller ID for internal extensions

Beneficial to pretty much all that use it
Tony Puncher almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Bring back @referencing of tasks when posting a message

In classic app we could @ reference tasks, notes etc when posting a message now it seems only people can be referenced
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Customized invitation meeting [Meeting ID] should generate a meeting ID with no spaces

The link being generated from the Rc Meeting invitation has a meeting ID with "spaces" and that caused the invitees not able to join and getting page cannot be found. The link shows like this https://meetings.ringcentral.com/wc/username/144 874 66...
Rolly Villanueva almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Add updated firmware for Cisco Phone 8861

Currenlty, the Cisco 8861 supports only the CP-BEKEM-3PCC (old) side car with the current firmware version that RingCentral provides. In order to support the CP-8800-A-KEM (new) side car, the Cisco 8861 needs firmware load 11.2.3
Guest almost 2 years ago in Hardware 0 Under review

limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls

limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com
Ryan Resultay almost 2 years ago in RingCentral Admin Portal 0 Under review