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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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Add the ability to automatically accept a video call in an Avaya CU360 ACO Room

we have two Avaya CU360's set up as Avaya Cloud Office Rooms. There is a setting to automatically accept a video meeting invitation when not in a meeting, but it apparently only works with Poly gear, it would be nice if that also worked on the col...
Guest over 2 years ago in RingCentral Rooms 0 Under review

I need a extension of call recording lasting longer than 3 months.

I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recordi...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Option to Automatically Forward Email to Group Chat

I want to automatically forward email to RC group chat
Jenny Remolacio over 2 years ago in RingCentral Web/Desktop App 0 Under review

HUD should display incoming number, not name

The HUD used to display the incoming number. Now it just shows the user name.
Guest over 2 years ago in RingCentral Phone 0 Under review

Option to Disable Missed Call Popup on deskphone.

Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.
Guest over 2 years ago in Hardware 1 Under review

Being able to provision 2 or more Digital Lines on 1 desk phone

Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
Denice Abbey Dizon over 2 years ago in RingCentral Phone 1 Under review

Set logon hours for access to ringcentral.

We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign int...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Groups > Call Quesues - "Expand/collapse All" queue members button to save having to click arrow next to each queue

At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arro...
Mike Ashley over 2 years ago in RingCentral Admin Portal 0 Under review

Contact integration with KarbonHQ

It would be great to have contact information from KarbonHQ be used to pull up client calling details. (https://karbonhq.com)
Guest over 2 years ago in RingCentral Integrations 2 Under review

Face Recognition for logging in

Would be way faster than typing in a password
Guest over 2 years ago in RingCentral Mobile App 1 Under review