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Allow users to choose which app to use for video calling

It would be more convenient if a user could choose whether to use RingCentral to perform a video call or another installed application, such as Microsoft Teams.
Jason Howard 4 days ago in RingCentral Web/Desktop App 0 New

Provide a method of determining available UC extension numbers

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...
Dennis Stratman 12 days ago in RingCentral Admin Portal 0 New

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
over 3 years ago in RingCentral Analytics 30 Future consideration

Force Log-out due to Inactivity

Dear RingCentral Development Team, I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users ...
Homert Tabuyan about 1 month ago in RingCentral Mobile App 0 New

Exclude Guests from MS Teams Company Contact Sync

Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude M...
Jason Miner 13 days ago in RingCentral Integrations 0 New

Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 3 months ago in RingCentral Analytics 1 New

Merge Mitel call reports with Ring Central

We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of call...
David Fischer 3 days ago in RingCentral Analytics 0 New

Multiple prerecorded messages to leave

It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
Joshua Arnold 3 days ago in RingCentral Phone 0 New

RingCentral App Update Roll Out Options

To have the options to apply these configurations: 1) prevent the application from prompting unprivileged users to initiate and update that they cannot apply. 2) trigger the application of an update in a non-interactive manner from a privileged ac...
Ralph Reyes 3 days ago in RingCentral Web/Desktop App 0 New

Turn off voicemail feature when making changes on the acccount.

We are looking to turn of the feature where when we make a change to a user’s account (ie change users password, role, etc) the user does not receive a VM stating there has been a change made to their account
Andrea Higgins 3 days ago in RingCentral Web/Desktop App 0 New