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Option to update call queue settings for selecting managers option

When creating a call queue, there is an option where a user can select either ' Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this inst...
Rowell Bunag 1 day ago in RingCentral Admin Portal 0 New

Allow only calls from inside extensions

We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.
Edward Gutierrez 1 day ago in RingCentral Admin Portal 0 New

Ability to see the full list of names for React

We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
Alber Evangelista 2 days ago in RingCentral Web/Desktop App 0 New

Toggle which SMS account I am viewing and sending messages from.

For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assis...
Chance Stein 2 days ago in RingCentral Web/Desktop App 0 New

Hold music must not play from the beginning

We are requesting if there is a possibility to have the custom hold music not play the music from the beginning everytime we put the customers on hold.
Alber Evangelista 2 days ago in RingCentral Admin Portal 0 New

Ability to group and sort HUD contacts

Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
Stephen Kone 2 days ago in RingCentral Web/Desktop App 0 New

Creating functions with KPI's

It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function co...
Peter Canon 2 days ago in RingCentral Analytics 0 New

Overwrite status synced with Google and Outlook calendar

It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synce...
Peter Wenger 6 days ago in RingCentral Web/Desktop App 0 New

Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order ...
Skylar Heath 7 days ago in RingCentral Web/Desktop App 0 New

No Audit Log entry for Template modifications

This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's...
Donald Prescott 8 days ago in RingCentral Admin Portal 0 New