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Customer Ideas Portal

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Special ring tone when extension to extension called

I think it would be great if you had an automatic different ring tone when someone dialed an extension directly as opposed to an outside call. We don't always intercom, but sometimes use the extension which would alert coworker automatically of th...
David Reeve 3 months ago in RingCentral Phone 0 New

Group Text Messaging

I am on the phone with Ring Central customer service right now and he is guiding me through posting this. Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not...
Erika Cobb 3 months ago in RingCentral Web/Desktop App 1 New

Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 3 days ago in RingCentral Admin Portal 0 New

auto populate information for fax cover page in terms of recipients information

The user's fax cover sheet should be auto-populated the recipient: To: information (name, company, phone) This is in terms of the Custom fax cover page
John Paul Ramirez 2 months ago in RingCentral Admin Portal 0 New

Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data connection for Android

Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.
John Paul Ramirez 3 months ago in RingCentral Mobile App 0 New

looking for a way to run reports on when calls are switched to meetings

We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
Jake Fletcher IT 2 months ago in RingCentral Admin Portal 0 New

Ability to Limit the RingCentral App to connect to our Public IP

we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
RYAN RAMAT 2 months ago in RingCentral Web/Desktop App 2 New

Call Back Feature for internal calls

Dino is on the phone and I ask for a call back when he is off. When his line is free, my phone then rings and once I pick it up, his phone then starts to ring. Saves me having to keep looking at my desk phone to see when he is off his call. It was...
Simon Bignell about 1 month ago in RingCentral Phone 0 New

International Calling to Specific Number

Exception to dial out one specific international number without giving agents access to international calling.
Patrick Rei Daluz about 1 month ago in RingCentral Web/Desktop App 0 New

Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not...
JR Marquez about 1 month ago in RingCentral Integrations 0 New